Privacy Policy

Transportwaya Network ("Transportwaya", "we", "us" or "our") operates an independent digital marketplace that connects parents, guardians and other clients with transport providers across South Africa for scholar transport and transport for hire.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you use our website and platform (the "Platform"). It applies to all users, including parents and guardians searching for transport, clients submitting transport-for-hire requests, transport providers listing their services, and job applicants responding to vacancies on our Careers page.

By using Transportwaya, you consent to the practices described in this policy. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African law.

From parents, guardians and clients: your name, contact details (phone, WhatsApp and email), the pickup area and school you are searching for, the grade of your child, and any message you include in an enquiry. For transport-for-hire requests, we also collect pickup and destination details, trip date and time, return date and time, passenger count, trip purpose and notes.

From transport providers: business name, contact name, phone, WhatsApp, email, service areas, routes, schools serviced, vehicle information and photographs, cover photos and gallery images, advertised trip listings (including destination, pickup location, dates, times, seat and pricing details, and trip cover and gallery images), verification and association documents, and subscription and billing details.

From job applicants: your name, email, phone, cover note and the curriculum vitae (CV) file you upload when applying for a vacancy.

From all users: technical data such as device information, browser type, IP address and usage data collected automatically when you visit the Platform, and the content of messages you send to our in-app assistant, Tee-bos.

Payment information for subscriptions is processed securely by Paystack, our payment provider. Transportwaya does not store your full card or payment account details.

From concern reporters: your name, contact details (email and phone), the provider concerned, the type of concern and the details you provide when reporting a provider through the Platform.

From association representatives: your name, email and association name when you are invited to use the Association Verification Portal, and the member records (first name, surname, company name, phone number and association name) you submit for verification.

To display and route your enquiries and transport-for-hire requests to the transport providers you choose to contact, and to allow providers to respond to you.

To operate the Route Demand feature, which aggregates parent interest by route so providers can see where demand exists. Individual parent identities are not publicly displayed in demand listings.

To publish transport-for-hire requests as leads on the Platform, including the request summary and, depending on the provider's subscription plan, the client contact details needed to respond, and to display advertised group trip listings so clients can browse and contact providers about trips.

To respond to your questions, provide support, send service-related notifications, and improve the Platform.

To receive and review Concern Reports submitted about providers, and to take appropriate action where necessary.

To create and display your public provider profile, routes, vehicles, gallery, advertised trip listings and contact details so parents and clients can find and contact you.

To process subscription payments and manage your plan tier, listing features, and access to transport-for-hire lead contact details.

To review submitted documents for the Transportwaya Verified programme and association membership. Verification and association documents are used only for verification purposes and are not made public. Advertised trip cover and gallery images are published publicly on the Platform so clients can browse listings.

To communicate with you about your account, subscription, enquiries, hire leads and platform updates.

To verify association membership through the Association Verification Portal, where invited representatives submit member records that we match against listed providers to confirm eligibility for the Association Standard plan.

To assess your suitability for a vacancy, to contact you about your application, and to manage the recruitment process.

Your CV and application details are reviewed by authorised Transportwaya personnel only and are not shared with transport providers or other users of the Platform.

If you are not appointed, we retain your application for a reasonable period for record-keeping and to consider you for future suitable vacancies, unless you ask us to delete it.

Transportwaya is a marketplace. When a parent or client sends an enquiry or a transport-for-hire request, the information you provide is shared with the selected provider so they can respond. Providers' listed contact details, advertised trip details and trip images are visible to users searching the Platform.

We share subscription and billing data with Paystack, our payment provider, solely to process payments, and may share information with other service providers who help us operate the Platform, under appropriate confidentiality and security obligations.

We do not sell your personal information. We may disclose information where required by law, or to protect the rights, property or safety of Transportwaya, our users or the public.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure, including limiting access to authorised personnel and using secure storage for uploaded files.

However, no system is completely secure. You share information with transport providers at your own risk, and Transportwaya is not responsible for how a provider handles your enquiry or request information once they receive it.

We retain your information for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes and enforce our agreements.

Uploaded files (such as verification documents, gallery images and applicant CVs) are retained for as long as needed for the purpose they were collected, and are then deleted or de-identified unless we are required to keep them by law.

You may request deletion of your account and personal information, subject to our legal record-keeping obligations.

Subject to applicable South African law, including POPIA, you have the right to access, correct, update or request deletion of your personal information, and to object to or withdraw consent for certain processing.

You may also request that we restrict the processing of your information or port it to another party where technically feasible.

To exercise these rights, or to withdraw consent, contact us through the Safety Centre. We will respond within a reasonable time as required by POPIA.

Transportwaya is used by parents and guardians to find transport for children. We do not intentionally collect personal information directly from children. Information about a child (such as grade) is provided by the parent or guardian through the enquiry or request process.

We do not use information about children for marketing, and we do not create profiles of children for automated decision-making.

Our in-app assistant, Tee-bos, uses the messages you send to provide Transportwaya-related support. Conversations are processed to respond to your questions and may be retained to improve the assistant.

Tee-bos is designed for Transportwaya service questions only. Avoid sharing sensitive personal information (such as ID numbers or financial details) in the chat.

We may use cookies and analytics tools to understand how the Platform is used, remember your preferences and improve our services. You can control cookies through your browser settings.

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised effective date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how your information is handled, please contact us through the Safety Centre. You may also contact our information officer where required by POPIA.